Help Someone Take Their First Step Out of Homelessness

At the Homeless ID Project, volunteers truly change lives.
By assisting individuals through the process of obtaining an ID or birth certificate, you help open the door to employment, housing, healthcare, and stability.

Every hour you give helps someone move one step closer to exiting homelessness with dignity.

What You’ll Do

Volunteers work directly with clients at the Keys to Change Campus in downtown Phoenix and may assist with:

✅ Greeting clients & directing them to services
✅ Helping clients navigate the Tele-MVD system
✅ Scanning & uploading documents
✅ Retrieving stored documents for clients
✅ Ensuring client document security
✅ Shredding confidential documents as needed

You’ll be an essential guide, providing structure, support, and encouragement while clients complete this critical first step toward stability.

Who Thrives in This Role

This role is ideal for someone who:

✔️ Has compassion paired with strong personal boundaries
✔️ Can remain calm and supportive in a busy, high-traffic environment
✔️ Enjoys hands-on service and face-to-face interaction
✔️ Is comfortable with basic computer tasks
✔️ Can walk and stand for extended periods

Note: This is an active, client-facing role and may involve moments of emotional intensity and sensitive situations.

Commitment expectation:
We request a consistent weekly or bi-weekly schedule when possible, to ensure reliable support for our clients and staff.

Ready to Make an Impact?

If you’re interested in learning more about this volunteer opportunity, please complete the form below and a member of our team will reach out with next steps.